At Sundha Foods, customer satisfaction is our priority.
This Refund Policy explains how refunds are processed for orders placed on www.sundhafoods.com.

1. Eligibility for Refunds

Refunds are issued only under the following conditions:

A. Damaged or Defective Product

If the product you received is damaged, spoiled, leaked, or defective, you are eligible for a refund.

B. Wrong Product Delivered

If you receive a different item than what you ordered, we will initiate a refund or replacement.

C. Expired Product Delivered

If any product is delivered past its expiry date, you are eligible for a full refund.

2. Conditions for Refund

To qualify for a refund:

  • You must raise the complaint within 24–48 hours of delivery.

  • You must provide clear photos or videos showing the issue.

  • Product must be unused and in original packaging (where applicable).

Once verified, we will process your refund or replacement.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Product damaged due to customer mishandling

  • Package opened/partially used (unless defective)

  • Minor packaging dents that do not affect product quality

  • Customer changes mind after delivery

  • Wrong address provided by customer

  • Delays caused by courier or unavoidable circumstances

4. Refund Processing Time

After approval:

  • Refunds are processed within 7–10 working days

  • The amount will be credited to the original payment method

  • Actual credit time depends on your bank/payment provider

5. Replacement Option

Instead of a refund, customers may choose:

  • A replacement of the same product

  • An exchange for another item of similar value (optional)

Replacements depend on product availability.

6. How to Request a Refund

To initiate a refund, share the following:

  • Order ID

  • Registered Mobile Number

  • Photos/Videos of the issue

  • Reason for refund request

Send the details to:

📧 manishsankhla550@gmail.com
📞 +91 63634 40742 | +971 50 524 9133

Our team will review and respond within 24–48 hours.

7. Contact Us

For refund-related concerns, you can reach us at:

Sundha Foods
SH-45, Jagluru Main Road,
Nayakanahatty, Challakere Taluk,
Chitradurga District,
Karnataka, India – 577536

📧 manishsankhla550@gmail.com
📞 +91 63634 40742 | +971 50 524 9133